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Payments, Delivery, Cancellation & Refund

Payments

Payments can either be made in store, over the phone or bank transfer. We do not accept Cheques. 
For payments made via bank transfer, order would not be processed or confirmed until payment has been received. For in store payments,
a non-refundable 50% deposit would be required at time of booking. With the balance required 2 weeks to delivery.

 

Cancellations

Cancellations for online orders can be made 2 weeks before the due date. Cancellations for wedding cakes would need to be made at least 6 months to the due. Cancellations would however attract a 10% fee of the value of the order to a maximum of £3 to cover administrative charges and card payment charges. Cancellations requested after the stated time frame would be refunded as vouchers to the value of the order. We are unable to give monetary returns for these orders.

Returns

If there are any problems with your order please inform us within two hours of receiving your cake(s) or return your cake to our Premises. Photographic evidence or a sample of the cake is essential, as this will help in resolving any problems. 
We will rectify it where possible or give a refund. A full or partial refund is determined by the nature of the problem, as discussed with the client at the time. Please note, cakes already consumed cannot attract a full refund. Amount of refund (where applicable) is dependent on management’s discretion.

Delivery

We offer delivery services within Aberdeen and its surroundings at a fee. Free delivery service & set up is offered on Wedding cakes within Aberdeen. In the event that the Client chooses to pick up their 
cake(s), O’Caykx would not accept liability for cakes damaged in transit. We are not responsible for any damage to the cake after cake has been picked up, delivered or setup (where applicable). You are responsible for providing an appropriate and secure table and environment for the cake(s).

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We photograph most of our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. Please ask a member of staff for information about allergens in our products, or inform us of any allergies at booking . You are responsible for informing your guests of potential allergens. We would not be liable for any allergic reactions that may as a result of this omission .
For payments made via the phone or bank transfer, payments stand as a reciept and agreement to our terms and conditions